Frequently Asked Questions

It sure is! Garage Giant is owned and operated by SDM Brands LLC which is based in Milton, Delaware.

Of course! Just reach out to us by phone, live chat or email and we’ll be happy to assist you.

Receiving goods that have been damaged in transit is rare, but possible. Be sure to check the packages on the delivery truck before you sign for them and if there is any damage note it on the Bill Of Lading and take photographs of the packaging damage and the Bill Of Lading. Then accept the goods, unpack them and if there is damage to the units themselves take photos of it all and send them to support@garagegiantusa.com. Our team will help arrange a replacement for you. Items that have been damaged in transit will be replaced at no cost to you. We can only replace a damaged item with an identical replacement.

Shipping times vary on a product by product basis. Consult the product page of your order for specific shipping times. If six days have passed since you placed your order and you have not received an email confirming the order has shipped, please contact us and we will investigate for you.

Delivery times depend on the product in question. Some deliveries take 48 hours, others take longer. You will receive a tracking code in the email we send once your order has shipped. If you paste that code into the track Your Order page you will be able to keep track of exactly where your order is on its journey to you.

There are different kinds of delivery depending on the products you ordered. Check the product pages of the items you ordered to know exactly which type of delivery to expect. Then check our Shipping & Returns page to understand exactly what that entails.

Shipping is completely free on most orders. If there is a fee for an item it will usually say so clearly on the product page.

When your order ships from our warehouse you will be sent an email notifying you. It will contain a unique tracking code. This can be input on our Track Your Order page to see exactly where your delivery is at any time.

We do not offer delivery outside of the 48 contiguous states but where a customer wants an order sent abroad we can ship to an international freight forwarder in the US. The customer then assumes responsibility for having it shipped to their desired country from that point.

If you are thinking of cancelling your order please contact us and we will do our best to find a replacement you are happy with. If you still wish to cancel your order you must let us know by emailing support@garagegiantusa.com. Doing this sooner could save you unnecessary expense.

Orders may be returned no later than 14 days after you receive them. You must first contact us for a return authorization code - this will only be given for items that are unopened, unused and resellable as new.

We do not use your data for anything other than processing your payment, liaising with you and getting your order delivered to you. We do not nor will we ever give or sell our customers’ data to any third parties.

If you cancel your order before the item has shipped from its warehouse you will only have to pay a $50 administration fee. If the item has already shipped you will need to pay the full shipping costs to have it sent back to the warehouse. Additionally there will be a restocking fee of 20% charged by the warehouse. Your items must be unopened and able to be resold as new to be approved for cancellation/return. Any reimbursements made to you will be sent to the payment method you used to pay for the order originally.

All transactions made on our website go through the very latest 256-bit encryption technology which ensures your credit card information is completely secure. We are not able to access your payment details in any way (nor would we ever want to) and nor is anyone else. In addition we are PCI compliant and we benefit from Shopify’s HTTPS security protocol.